Refund & Returns Policy

At Gazal Rice, we take pride in delivering premium quality rice products to our customers. Your satisfaction is important to us. This Refund & Returns Policy outlines the circumstances under which returns, replacements, or refunds may be issued.

1. Inspection Upon Delivery

We strongly recommend that customers inspect all products at the time of delivery. If any issue is immediately apparent—such as damaged packaging, incorrect quantity, or wrong product—please note it on the delivery receipt and contact us promptly.

2. Eligibility for Returns

Due to the nature of food products, returns are generally limited to the following circumstances:

Damaged Goods: Products that arrive with damaged packaging, torn bags, or compromised seals.
Incorrect Product: Items shipped that do not match the product ordered.
Quality Issues: Products that exhibit significant quality defects such as infestation, foreign matter, or spoilage not caused by improper storage after delivery.

Returns are not accepted for:

Products that have been opened, partially used, or stored improperly by the customer.
Change of mind or preference regarding taste, aroma, or texture, as these are subjective.
Minor variations in grain size, color, or packaging design that do not affect product usability.

3. Time Frame for Claims

To be eligible for a return, replacement, or refund, you must notify us within 7 days of receiving your order. Claims made after this period will be reviewed on a case-by-case basis at our sole discretion.

4. Return Process

If you believe your order qualifies for a return, please follow these steps:

Contact Us: Reach out to us via phone at +91-83989-10400 or email at info@bffpl.com with your order details.
Provide Evidence: Include photographs or video clearly showing the issue (damage, incorrect product, quality concern). Retain the original packaging if possible.
Await Authorization: Do not dispose of the product until you receive return authorization from our team. We may require the product to be returned to our facility for inspection.
Return Shipping: If a return is authorized, we will provide instructions. Return shipping costs for verified quality issues or company errors will be borne by Gazal Rice.

5. Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, refunds will be processed within 15 business days to the original payment method used for the purchase.
Partial Refunds: In certain cases (e.g., partial damage to a multi-bag order), a partial refund may be issued.
Non-Refundable Items: Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Replacement Policy

In lieu of a refund, customers may request a replacement for damaged, incorrect, or defective products. Replacements will be shipped at no additional cost after the return is verified. Replacement timelines depend on product availability.

7. Bulk Orders

For bulk or commercial orders, additional terms may apply as specified in the purchase agreement. In the absence of a separate agreement, this Refund & Returns Policy shall apply.

8. Force Majeure

Gazal Rice shall not be liable for returns or refunds arising from delays, damage, or spoilage caused by events beyond our reasonable control, including natural disasters, transportation strikes, or governmental actions, after the product has left our facility.

9. Contact Us

If you have any questions regarding this policy or need assistance with a return, please contact us:

Gazal Rice
Grand Trunk Rd, Opposite Agro Mall,
Sector 37, Transport Nagar,
Karnal, Haryana 132001
Phone: +91-83989-10400
Email: info@bffpl.com